PREORDER

Quality

Our quality-program will help our customers to perform at their best in a challenging work-environment.

1.   Disclaimer

A high degree of expertise is required for successful measurement & adjustment work on vehicle chassis. Therefore, such work may only be carried out by specially trained personnel. If you do not have the required specialist knowledge, please contact an expert and leave the work to this person.
The TRIGOLIGN® wheel alignment system consists of the TRIGOLIGN measuring device (hardware) and the TRIGOLIGN measuring software. Despite the use of the TRIGOLIGN wheel alignment system, the accuracy of the measurement results depends solely on the correct handling of the system and the correct interpretation of the measurement results.
TRIGOLIGN® therefore accepts no liability for physical or material damage resulting from the use of the TRIGOLIGN wheel alignment system. This applies in particular to damage to living creatures, vehicles, vehicle systems, vehicle components, as well as track or traffic infrastructure (e.g. roadways, lane boundaries, traffic signs, light signal systems, etc.).
The TRIGOLIGN® wheel alignment system was developed exclusively for the purpose of measuring vehicle chassis. If the system is used as intended and handled correctly, toe angle (total and single), camber angle, caster angle, KPI and central steering-wheel position, can be determined reliably and with high precision, including rim-run-out compensation on request. 
Do not use the system for any other purpose than that described. No liability is accepted for the consequences of improper use or incorrect handling or for the consequences of any infringement.
By using the TRIGOLIGN® wheel alignment system, the TRIGOLIGN measuring device (hardware) or the TRIGOLIGN measuring software, you fully accept this disclaimer.

Quality

Our quality program is designed to help our customers to perform at their best in a challenging working-environment. In this page you can learn more about:
  • Product registration after the purchase
  • 1-year limited warranty
  • 30 days money back guarantee
  • Repairs, replacement and refund within a warranty period
  • Quality-inspection and calibration
  • Spare-parts and accessories catalogue
  • Specialized products

Product registration after purchase

The buyer of an TRIGOLIGN® product must register it with TRIGOLIGN upon receipt in order to benefit from the warranty rights and terms of service. By registration the owners name will be designated to the corresponding TRIGOLIGN product. The product will than automatically have a “1-year limited warranty” and a “30 days money back guarantee” starting from the purchase date. Besides this, the registered owner will be enabled to receive information about TRIGOLIGN news, product-options and offers.
To register your purchased product get an account and login to it. 
 

1-year limited warranty

TRIGOLIGN® products are warranted against defects in materials and workmanship for a limited period of 1 year. 
This does however not apply to TRIGOLIGN products which have been improperly used, damaged, abused, modified or repaired outside of TRIGOLIGN. 
For proper use and operation of TRIGOLIGN products, users must have consulted the manual provided. Also, the enclosed disclaimer must be consulted and all the user safety rules must be observed.
This limited warranty excludes all incidental or consequential damages. Some countries, regions or states do not allow the exclusion or limitation of incidental or consequential damages. Therefore, these limitations may not apply. This limited warranty gives the owner specific legal rights which may vary depending on the country, region or state.

30 days money back guarantee

In addition to the warranty, TRIGOLIGN® products are covered by a “30-day money back guarantee”. If, for any reason, you are not fully satisfied with the performance of your TRIGOLIGN product, you may return it, in perfect condition, with the original receipt or proof of purchase within 30 days of the date of purchase for a full refund.
This does however not apply to TRIGOLIGN products that have which have traces of use, have been improperly used, damaged, abused, modified or repaired outside of TRIGOLIGN. 
Contact TRIGOLIGN support for more information or instructions on how to return: support@trigolign.com

Repairs, replacement, refund within warranty period

Unless otherwise stated, TRIGOLIGN® will repair defects under warranty free of charge, including parts and labor costs. At TRIGOLIGN’s option the product may be replaced free of charge or the purchase amount, less depreciation, may be refunded in exchange for the defective tool. 
The current warranty period does not change as a result of the performed warranty or replacement. 
Repairs outside the current warranty period can be carried out by TRIGOLIGN against payment. If a product is outside the warranty period and/or has been repaired, modified or altered outside TRIGOLIGN, there is no guarantee that the product can be repaired successfully.
Use this contact-form, or contact TRIGOLIGN support for more information or instructions on repairs, replacement and refund: support@trigolign.com

Quality-inspection and calibration

TRIGOLIGN inspects and calibrates all products before shipment, so the users can rely on the quality, accuracy and precision of operation and measurement. 
It is recommended that TRIGOLIGN inspects and calibrates your device at least annually and at least one month before the expiration of the 1-year warranty period. After the expiration of the 1-year warranty, TRIGOLIGN recommends to have the laser-module inspected and calibrated at least once a year by TRIGOLIGN. 
If an TRIGOLIGN product has been dropped, there may be an invisible defect or loss of accuracy and thus a deviation in the accuracy of measurement data. In such a case, the owner is strongly advised to have the TRIGOLIGN product inspected and calibrated immediately before further use. 
Inspection and calibration of TRIGOLIGN products should always be performed by TRIGOLIGN. This does not lead to an extension or prolongation of the 1-year limited warranty.   
Depending on the type of product, TRIGOLIGN calculates a fee for annual quality-inspection and calibration, shown in the table below:

Product type:

TRIGOLIGN® Pitbox

TRIGOLIGN® Specials

Standard inspection fee (Shipping costs not included):

299,-

499,-

Contact TRIGOLIGN support for more information or instructions on Quality-inspection and calibration: support@trigolign.com

Cancellation policy & cancellation form

Consumers are entitled to the right of revocation according to the following provision, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor his independent professional activity:

 

A. Cancellation policy

Right of withdrawal
You have the right to revoke this contract within fourteen days without giving any reasons.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took or has taken possession of the last goods.
In order to exercise your right of revocation, you must inform us by e-mail (support@TRIGOLIGN.com) of your decision to revoke this contract by means of a clear statement. You can use the attached sample revocation form for this purpose, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.
Consequences of revocation
If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.
We shall bear the costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.
Exclusion or premature expiration of the right of withdrawal
The right of revocation does not apply to contracts for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
The right of revocation does not apply to consumers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address at the time of the conclusion of the contract is outside the European Union.

 

B. Form for withdrawal

If you want to cancel the contract, please send an email and include the following information: 

 

_______________________________________________________________________________________________________________

I hereby revoke the contract concluded by me for the purchase of the following goods (description):

_________________________________________________________________________________________________

Ordered on ____________ / received on _________________________

Name: _______________________________________________________

Customer ID (if available): ____________________________________

Company name (if applicable): ________________________________

Address: _____________________________________________________

Country:  _____________________________________________________

Date: ______________________________________________________________________
Telephone: _______________________________________________________________
E-mail: ____________________________________________________________________